Created Date: 11 June 2024

Introduction

At Parrot-India, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy for detailed information on returning items and requesting refunds.

Eligibility for Returns and Refunds

• Time Frame: You have 7 days from the date of delivery to request a return or exchange.
• Condition: Items must be unused, unworn, and in the same condition that you received them, including the original packaging and tags.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

• Customized products
• Gift cards

Return Process

1. Initiate a Return: You can initiate a return by clicking the “Refund Request” button in the “My Orders” section of our website or by contacting our customer support team at contact@parrot-india.com. Please provide your order number and reason for the return.
2. Prepare the Package: Securely pack the item(s) in the original packaging, including all tags and accessories.
3. Shipping: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 6-8 days. Please note that shipping costs are non-refundable.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@parrot-india.com.

Exchanges

If you need to exchange an item due to a size issue, please contact us at contact@parrot-india.com or click the “Exchange Request” button in the “My Orders” section. We will replace items if they are defective, or damaged, or if you need a different size.

Changes to This Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated. Your continued use of our website following any changes constitutes acceptance of the new policy.

Contact Information

If you have any questions or concerns about this Return and Refund Policy, please contact us at contact@parrot-india.com.